We are committed to providing the best customer service. Rest assured, you know exactly what you’re getting when you purchase a DormTopper.
What is the shipping/delivery policy?
We offer free delivery via FedEx within the continental United States (does not include Alaska and Hawaii).
How long is shipping time?
We process orders in 1-2 business days, and shipping time varies depending on distance.
What is the return policy?
Returns are allowed within the first 30 days after the date of purchase. You, the customer, will be responsible for return shipping. Some items can not be returned if they are stained or used, or have an odor. Merchandise that has been altered will not be accepted for return or exchange. All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
What is the warranty?
How do I return a product?
- Please use our contact form to request a refund, so that we will be aware that the item is coming.
- Obtain confirmation that the item is acceptable for return.
- In your return package, include the original receipt as well as a signed letter stating the reason for your return.
- Mail your returned item to: Beloit Mattress Company 1946 E Liberty Ave Beloit, WI 53511
What materials go into the DormTopper?
Top Layer: Bamboo Fabric
- Rayon/Polyester blend fabric
- Rayon made from Bamboo
- Circular knit (3 layers – a surface, fill, and back)
Middle Layer: Pure Joma Wool
- 1.75 ounces per square foot
- Made in New Zealand
Middle Layer: Gel-Infused Foam
- 1″ gel-infused poly foam
- Certipur certified
- Made in the USA
Bottom Layer: Cotton-Blend Fabric
- Caromar white
- 70% polyester
- 30% cotton
- Made in the USA
How do I care for my DormTopper?
Keep the DormTopper as clean as possible. We recommend using a mattress protector and/or cover over the topper. The DormTopper can be placed out in the sun for a few hours top side up. The sun’s UV rays will activate the natural lanolins in the wool to self-deodorize. Fabric deodorizing spray (e.g. Febreeze) can also be used to deodorize. Do not wash the DormTopper, neither by hand nor in a machine. Finally, on an annual basis, you should rotate the topper end for end.
What are the dimensions of the DormTopper?
79.5″ length x 38.0″ width x 1.75″ thickness (Thickness may vary by 0.25″ per product. Wool is sold by the ounce and the loft will vary by the batch.) The DormTopper is made to fit a Twin XL mattress. Interested in ordering it in a different size? Please contact us for a custom order.
Can I buy DormToppers in bulk at a wholesale price?
Yes! You can find more information here: dormtopper.com/wholesale/